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Very rarely have anything not gone well here. Great food at a great price. Have been regular customers for well over a decade. Menu meets and exceeds the range of dietary needs.
i've been going here for a very long time & have never had a bad experience. staff always greets in coming customers, have orders ready on time, & present a great face for the chain. products are always consistent & pizza & salad options are as fresh as can be. i have friends that live in other eugene neighborhoods, but come up to the river road store for carry out. their coupons & specials are a real bonus. i'd be very upset if this location were ever to leave the santa clara area. i have one wish -- & that's that they offer an option of pre-cooked pizzas, maybe for an extra charge (in summer i'd pay $1-$2 more not to have to use my stove). kudos to a chain that knows exactly how important it is to provide a consistently high quality product while making the customer feel valued.
On top of a long wait time. Which was because they messed up my pizza even though there was nobody else but me in the store. Which happens but when I got home and cooked it I realized that it was more like a large and not a family size I payed for.
Why are the online pizza orders never done when I get to the store? I wait 40-50 minutes before coming in and they are still never done. Get to the store and people who place ordered in store get theirs before I do.
Was in the area and ordered 1/2 high heaven & 1/2 Cowboy. The clerk repeated my order back to me on the phone and when I picked it up. I get home and find it's a combo or something with onions. My roommate is very allergic to onions. So $12.99 went in the trash. Not happy about it.