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It was a good experience... The woman that ran the test was nice made you feel at ease and explained everything well and printed the results out for me. The woman at the front desk was attentive and also nice. The reason I only gave three stars was because I think in these settings especially and during the winter and a surge in Covid, the flu and RSV, they should have been wearing masks like I was. Front desk woman had a cough, should have had a mask on. That was a shocker as I thought this would be considered a health setting... Still, it was a fine test.
I to Grant's which I have been using for year's because my hearing aids weren't working. I then learned that there was a new owner. Tiffany and Tanner were so awesome. Tiffany told me my warranty was bout too run out so she sent them too the factory. Tiffany gave me a set of hearing aids for loaners. Not some junk but top of the line. They called me n told me my aids had come in and give me my hearing aids. The loaners were awesome and my old ones are like brand new. Tiffany took her time to explain everything bout the loaners ( I was looking too buy a new set) she treated me so nice and professional. I have been going to Grant's for 10 years. When I need a new pair I will go back. Everything Tiffany did there was no charge. Thank you Tanner for being so nice. THANK YOU Tiffany for everything you did too help me. I will see you again. Tiffany even said if my old aids needed adjustment come in there would be no charge. This is the way a company should be ran. THANK YOU AGAIN Tiffany and Tanner. For all your help.
Yesterday was the first time i had a hearing test in a regular office setting 'not' in a soundproof cubical. During the testing, I was distracted by the sounds of conversations, a phone ringing outside the office & the computer keys being depressed on the keyboard. I asked afterwards if the results would be accurate due to all the background noises & his response was that "they SHOULD" be. Unexceptable. Now I have to wait until after January 1st to schedule with a different provider. Shame on you Grant's Hearing!
Christie was knowledgeable and efficient. She worked diligently through vender portal issues, answered questions and was patient with me. I look forward to receiving my new hearing aids.
Grant's has always given me great service whether it be at the front desk or a Hearing Aid Specialist. They give me reminders of upcoming visits and are timely in letting me know of any scheduling conflicts. I feel as if they truly understand how challenging it is to have such severe hearing loss and always try to set me up with the proper hearing aid.