35 Silver Ln, Eugene, OR 97402, USA

About Arby’s

3.9 / 5

from reviews

    Mark Herzog
    December 20, 2022

    The food here is always hot and fresh. Made to order and not sitting under a heat lamp. The staff is always smiling and friendly. They have yet to get my order wrong while using the drive-through, unlike some other fast food locations. I would recommend Arby's to everybody looking for a fast and tasty meal.

    Timothy Bess
    October 26, 2022

    Avoid this Arby's at all costs. I've had so many wrong orders that I've completely given up on it. This restaurant should be marked Dead on Arrival, Do Not Resuscitate. I've had problems with drive-through orders, walk in orders, and online orders. Invariably they will miss multiple items from my order. When ordering online, items can be purchased but upon arrival at the store the local manager will inform you that they do not have that particular item. That you've already bought. I've ordered milkshakes on multiple occasions and apparently Arby's has a worse milkshake gremlin than McDonald's because theirs has not been operational for over 2 months. Of course this is somehow my fault. Foolish me for trying to order online. The local management will just throw up their hands in frustration, groan loudly, and tell me they're sorry that my money went into a digital black hole. No offer of replacement items or a refund. On my last trip the manager said he knew of a corporate phone number to call, but he thought it was probably the wrong number and it wouldn't help me. I suppose I shouldn't be surprised that they attempt to fix non-functional service with a non-functional phone number. The staff is rude, generally unhelpful, and terribly under trained. Even simple things like requesting an extra sauce packet somehow require a manager. I've never been into this location without a few dozen flies zipping about in the dining area. Cleanliness is on the level of a gas station bathroom. Rather than deal with this Arby's (which is geographically closest to my home), I will go out of my way to visit the Arby's in Junction City or on West 11th. Whomever the owner is, they should have their franchise tag yanked by Arby's Corporate for gross incompetence.

    Dan MacDonald
    January 08, 2023

    My son and I both ordered the Beef and Cheddar sandwiches and they were both pretty delicious, but could have been a lot better if there was more of what they call red ranch on there. My daughter is very particular when it comes to chicken nuggets and she found the chicken nuggets in her kid's meal to be very good. She loved the curly fries as well. Only thing that would have improved it for her would be chocolate milk. My wife had the French dip and Swiss and found it very tasty. She requested red onions on it through the app and they were on there. In fact, we ordered a bunch of food and everything was accurate. Which is not something I take for granted. The most disappointing aspects of this meal were the following: we ordered a 9 piece of the Buffalo boneless wings and they were not very warm, were kinda rubbery, and were definitely not on par with the rest of the meal...and the pieces offered up were very small and it would be generous to consider most of them to be a piece; the app said the order would be available at 5:10 pm after we completed the order at 5:05. I seriously doubt this is a problem with the store, but rather the app giving unrealistic pickup times. We didn't receive our order until 5:25 after arriving around 5:13. So yeah, that's pretty off. The only thing I'd changing at this location is the ambience. A lot of the seating strangely seemed designed for three people with these strange half-booths and there are weird looking like window treatments are something on the inside that I guess were supposed to give the idea of being somewhere rustic? Eh. At the end of the day, I would really just say that if an order is going to take a long, long time to produce, then everything should be fresh. And for the most part, that was true here. Just a colossal failure on the boneless wings. If they were indeed fresh and still tasted like that? Then they need to go away.

    Rochelle Love Elder
    October 21, 2022

    Ordered the smokehouse brisket sandwich. Very disappointing amount of brisket on the thin little dry sandwich. They asked if we wanted sauce, then never put any in the bag. Fries were fresh though. Strawberry lemonade was great

    Michael McMahon
    November 10, 2022

    Worst fast food experience ever, and that's saying a lot! I think the counter person was fired after taking my order. Shake machine was broken. Chicken "cutlet" was COLD in the center. I was going to complain but the 18 year old manager was already killing herself trying to get things done with a truly miserable duo of utterly disinterested workers. What was she going to do, give me a free sandwich? Yuck! 🤮 No thanks, I will NEVER return.


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